Atarah Beauty Ltd is committed to providing high-quality, science-backed, plant-powered haircare products and excellent customer service.
This policy outlines our terms regarding delivery, returns, refunds, and exchanges to ensure clarity and transparency for all customers.

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1. Delivery Policy

• Orders are processed within 1–3 working days after payment confirmation.

• Deliveries within Abuja typically take 1–2 working days, while nationwide deliveries take 3–5 working days, depending on location.

• Customers will receive tracking details once their order has been dispatched.

• Please ensure your delivery address and contact details are accurate to avoid delays.

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2. Returns & Exchanges

• Due to the nature of our products (personal care and hygiene items), returns are only accepted if the product is damaged, defective, or delivered in error.

• To qualify for a return or exchange, please contact our customer service team within 48 hours of receiving your order via email or WhatsApp.

• Returned items must remain unused, sealed, and in their original packaging; otherwise, they will not be accepted.

• Once approved, we will arrange an exchange or replacement as appropriate.

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3. Refunds

• Refunds are only applicable for orders cancelled before shipment or where the product is out of stock.

• Approved refunds will be processed within 5–7 business days through the same payment channel used for purchase.

• Atarah Beauty does not offer cash refunds for products already delivered, except where replacement is not possible.

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4. Product Authenticity

• All Atarah Beauty products are formulated, packaged, and quality-checked under strict standards.

• To ensure authenticity, please only purchase from our official website, verified distributors, or recognized stockists.

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5. Contact Information

For all delivery, return, or refund-related inquiries:
📧 Email: hello@atarahbeauty.com
💬 WhatsApp: +234 810 252 6646